
FREQUENTLY ASKED QUESTIONS
What is Shipping Protection and why should I add it?
Shipping Protection adds an extra layer of coverage to your order in case it is lost, damaged, or affected during transit.
When does Shipping Protection apply to my order?
This protection applies while your package is in transit, from the time it leaves the warehouse until delivery is completed.
Does Shipping Protection replace standard carrier coverage?
No, it works alongside the shipping carrier’s process to help resolve issues faster if something goes wrong.
How do I report an issue with a protected shipment?
If there’s a problem, you can contact support with your order details and a brief explanation so the issue can be reviewed.
Is Shipping Protection refundable?
Once added to an order, Shipping Protection is non-refundable after the order has shipped.