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Wheel Light Troubleshooting

How to use:

1. Find the relevant issue that you're having under the "Problem" column

2. Try all of the Troubleshooting Solutions in order (if one works, do not complete the remainder of the options)

3. ONLY complete the Online Warranty Form at the bottom of the page if you have executed the required troubleshooting procedures for the specific issue you are experiencing. 

*If the Troubleshooting Solutions are not completed, your warranty submission will not be accepted. We are happy to take care of our customers and supporters, but please take the time to try the troubleshooting procedures for us.

 
Problem Troubleshooting Solution
Portion of the ring has burnt out or a few LED chips displaying different colors than the rest of the ring  Option 1: Check the prongs on the connector to ensure they are not bent or damaged. This would cause the wheel ring to display colors incorrectly. 
Ring has fallen off the vehicle
N/A - continue with Online Warranty Form
Lights not connecting to the app

Option 1: Check all connections to make sure they have good connection and are tight. Check the prongs inside of the connectors to ensure that none are bent or damaged

Option 2: Delete and re-install the app


Option 3: Try it with another device

Option 4: Disconnect the power from your battery, close the app & turn off bluetooth, open app & turn on bluetooth, attach lights to battery again

Entire wheel light has stopped illuminating

Option 1: Check to see if there is any pulling tension being placed on the wiring lead coming off of the ring (this can cause the wiring to pull out of the ring)

Option 2: Check the prongs on the connectors to confirm none are bent or damaged

Dim wheel lights Option 1: Check ground wire (black wire) to confirm it's connected properly and secure. If not attached directly to the battery terminal, try to connect it directly (unless you have it hooked up to a fuse due to higher voltage battery)

Option 2: Check all wires for any knicks or damage and check all connections to ensure they are tight. Confirm none of the prongs on the connectors are bent or damaged

Option 3: Disconnect the power from your battery, close the app & turn off bluetooth, open app & turn on bluetooth, attach lights to battery again
Turning off wheel lights and they go to a specific color Option 1: Delete and re-install the app

Option 2: Do you have the blue wire connected? (this comes out of the control box, if connected to a power-source they will stay red all the time)
Wheel lights illuminating different colors Option 1: Unplug the fuse and plug it back in to see if that fixes the issue
White color is shining through the lights and making them washed out Option 1: Delete and re-install the app

Option 2: Try it with another device

Option 3: Disconnect the power from your battery, close the app & turn off bluetooth, open app & turn on bluetooth, attach lights to battery again

 

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