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Rock Light Troubleshooting

How to use:

1. Find the relevant issue that you're having under the "Problem" column

2. Try all of the Troubleshooting Solutions in order (if one works, do not complete the remainder of the options)

3. ONLY complete the Online Warranty Form at the bottom of the page if you have executed the required troubleshooting procedures for the specific issue you are experiencing. 

*If the Troubleshooting Solutions are not completed, your warranty submission will not be accepted. We are happy to take care of our customers and supporters, but please take the time to try the troubleshooting procedures for us.

 

Problem Troubleshooting Solution 
Lights won't show up in the app Option 1: Confirm that you are using the correct app, LED LAMP and then select LED BLE within that app

Option 2: Delete and re-install the app

Option 3: Try it with another device

Option 4: Disconnect the power from your battery, close the app & turn off bluetooth, open app & turn on bluetooth, attach lights to battery again
Pure white function isn't working Option 1: Confirm that you are using the LED LAMP app and then select LED BLE within that app. Connect to device and select "WHT DIM" in the app
Lights staying on dim after powering them off
(this usually occurs from not being grounded well)

Option 1: Confirm that your battery isn't higher than a 12v, the control boxes are not meant for higher than a 12v battery.

Option 2: Confirm that the rubber mounting pads were installed when the rock lights were initially installed
*if your battery is higher than 12v or the rubber mounting pads weren't installed, send us an email at info@adrenalineoffroadoutfitters.com 

Option 3: If the ground wire isn't attached directly to the battery, try attaching the ground wire (black wire) directly to the battery terminal.

Option 4: Check to make sure that all arrows on each connector are lined up properly. On each connector you will see a small arrow, these both need to be lined up.

Option 5: Disconnect the power from your battery, close the app & turn off bluetooth, open app & turn on bluetooth, attach lights to battery again

Burnt out/dim lights

Option 1. Check to make sure none of the prongs are bent on either connector.

Option 2. Plug one of the working rock lights into the connector from the control box (or the extension wire) that was attached to the burnt out/dim pod. If the pod functions properly then the pod is burnt out. If that pod doesn't function properly then it's an issue with the extension wire or connector from the control box.

Rock light bundle kit (8+8, 12+12, etc) and only one kit is dim

Option 1: Check ground wire (black wire) to confirm it's connected properly and secure. If not attached directly to the battery terminal, try to connect it directly (unless you have it hooked up to a fuse due to higher voltage battery)

Option 2: Check all wires for any knicks or damage on the kit that is dim, and check all connections to ensure they are tight

Option 4: Check to make sure that all arrows on each connector are lined up properly. On each connector you will see a small arrow, these both need to be lined up.

Option 4: Disconnecting power from your battery, close the app & turn off bluetooth, open app & turn on bluetooth, attach lights to battery again

Option 5: Connect one rock light to the working control box and see if it produces normal brightness on that rock light. If so, you will need a new control box

Rock lights suddenly start burning out fast and not functioning properly

Option 1: Confirm that all rubber mounting pads were used during install
*if the rubber mounting pads weren't installed, send us an email at info@adrenalineoffroadoutfitters.com right away

Option 2: Check along all wires for any knicks or damage, a knick in a wire may cause all of the rock lights to malfunction

Colors not responding properly right after installing the kit

Option 1: Check to make sure that all arrows on each connector are lined up properly. On each connector you will see a small arrow, these both need to be lined up

Option 2: Connect the positive and negative wires directly to the battery poles and see if the colors will all work according to the app

Option 3: At the control box, disconnect all of the wiring leads from the control box connectors and switch which connector they were attached to.

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