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LED Tailgate Strip Troubleshooting

How to use:

1. Find the relevant issue that you're having under the "Problem" column

2. Try all of the Troubleshooting Solutions in order (if one works, do not complete the remainder of the options)

3. ONLY complete the Online Warranty Form at the bottom of the page if you have executed the required troubleshooting procedures for the specific issue you are experiencing. 

*If the Troubleshooting Solutions are not completed, your warranty submission will not be accepted. We are happy to take care of our customers and supporters, but please take the time to try the troubleshooting procedures for us.


Problem Troubleshooting Solution
Functions are glitching and not performing properly

Option 1: Plug the LED Tailgate Strip into another truck and see if it functions properly.

Option 2: If you have a newer vehicle and only a portion of the LED Tailgate Strip lights up then we recommend trying it with a 4-pin canbus decoder.

LED chips burnt out  N/A - proceed with Online Warranty Form